If you wish to delete your Speak English account, please follow these steps:
Launch the app on your iOS or Android device and log in to your account.
Go to the "Profile" tab at the bottom of the screen, then tap on left top corner icon.
Scroll down to find the "Delete Account" option in the settings menu.
Tap on "Delete Account" and confirm your decision in the pop-up dialog. Please note that this action is irreversible.
Once confirmed, your account will be deactivated immediately. You will be logged out and redirected to the login screen.
If you cannot access the app, you can request account deletion by contacting our support team:
Email: [email protected]
Please include your registered email address or phone number in your request. We will process your deletion request within 30 days.
When you delete your Speak English account, the following data will be permanently removed:
| Data Type | Description | Deletion Status |
|---|---|---|
| Account Information | Email address, phone number, username, password (hashed) | ✅ Deleted immediately |
| Profile Data | Profile picture, display name, personal preferences | ✅ Deleted immediately |
| Learning Records | Vocabulary learning history, scene practice records | ✅ Deleted immediately |
| Call Records | Conversation history, call duration, role interactions | ✅ Deleted immediately |
| Voice Recordings | Audio files of your practice sessions and conversations | ✅ Deleted within 30 days |
| Progress Data | Learning progress, achievements, statistics | ✅ Deleted immediately |
| Subscription Information | Active subscription status, payment history (if applicable) | ✅ Deleted immediately |
For legal and operational purposes, Favor AI may retain certain information even after account deletion:
| Data Type | Reason for Retention | Retention Period |
|---|---|---|
| Transaction Records | Required for financial audits and tax compliance | 7 years (as required by law) |
| Legal Compliance Data | Data required to comply with legal obligations, court orders, or regulatory requirements | As required by applicable law |
| Anonymized Analytics | Aggregated, anonymized usage data that cannot identify you personally | Indefinitely (anonymized) |
| Security Logs | Records of security incidents, fraud prevention, and abuse detection | 2 years |
Account Status: When you delete your account, it will be marked as "deactivated" (status code: 2) in our system. This means:
Consider the following before proceeding with account deletion:
If you have questions about account deletion, data retention, or need assistance with the deletion process, please contact Favor AI support:
Your privacy matters to us. We are committed to protecting your personal information and respecting your right to delete your account and data.